I am an IT Support Specialist and graduate of Florida State University with a degree in Information Technology. My coursework focused on Network Administration, Database Administration, and Web Design. I hope to build my career in the IT industry with a focus on either Network or Systems Administration.
I am passionate about technology, I have been messing around with hardware and software since I received a computer at 5 years old.
Linux, Windows 10,
Windowns Server 2019
SQL, TSQL, MySQL,
MS SQL Server, MongoDB
Python, HTML, CCS,
JavaScript, C++
Git, Bash, Docker, Ansible, Microsoft Office
(Aug. 2022 - Present)
Responsible for global user and technical support 24 hours a day through telephone, intranet, and e-mail. Monitor and prioritize requests to ensure a timely, accurate resolution. Implement and support end-users of computer desktop, laptop, hardware, software and peripherals at the corporate facility. In addition, provide global end-user support on centralized software applications. Performs data center operations duties on a daily basis according to schedule and keep detailed log of activities.
(December 2021)